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Podcast: The Hard Part with Evan McCann
Episode: Mike Gozzo from Ada
Description: Mike Gozzo is the Chief Product and Technology Officer (CPTO) at Ada.
Mike is also an Operating Advisor at Bessemer Venture Partners. Previously Mike founded Smooch.io which Zendesk acquired. He then worked as SVP of Product at Zendesk.
Takeaways
Smooch.io was born from a unique incubation experience.
The story behind the acquisition by Zendesk for $80M.
Cultural alignment was a key factor in choosing Zendesk.
Why he left his role at Zendesk to join Ada.
After joining Ada why he cut the number of products and...