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Podcast: Microsoft Innovation Podcast
Episode: Crafting Superior User Experiences with PCF and AI Copilots with Carl de Souza
Description: FULL SHOW NOTEShttps://www.microsoftinnovationpodcast.com/623 Microsoft's Carl de Souza, a FastTrack Senior Solution Architect, joins us to share his passion for life beyond the office. We explore Carl's journey, spotlighting his deep love for food, family, and travel adventures to unique places like Mostar, Bosnia and Herzegovina. Carl reveals his secrets to balancing a dynamic career with an adventurous personal life, and how his portfolio website serves as a testament to his ongoing professional growth and technical expertise.Shifting gears, we explore the transformative world of Contact Center as a Service (CCaaS...