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Podcast: Strategic Counsel by ForthRight Business
Episode: How Transforming the Customer Experience Can Be Your Competitive Advantage with Allen Adamson, Metaforce
Description: Customer experience (CX) can be a game-changer when it comes to differentiating your brand. But, you need to do the work to get your CX to a good place. That involves getting a deep understanding of the customer’s journey and creating a true relationship with your customers - not just selling to them. We wanted you to learn from a force in the world of CX, so we welcomed on Allen Adamson. He’s the Co-Founder of Metaforce and Author of many books, including Seeing the How.And as always, if you need Stra...