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Podcast: Naked Ambition Podcast
Episode: Keeping it Customer-Centered at Medibank with Olga Cuesta
Description: Olga is currently the Head of Customer Experience and Design at Medibank, a position she has held since April 2017. Prior to this role she was Human Centred Design practice manager at Nab Labs.
In this episode Olga gives a deep and unique insight into how she has built her team and cemented their key role in the business (after the design team was disbanded a few years ago), how Medibank use multiple sources of 'live' data to drive better customer experience and deliver value for members, and her advice for driving grass-roots innovation.
Olga passionate about the people side of...