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Podcast: Coffee with the Dog
Episode: Meet The Authors - EP 766
Description: Hour 1:
Rosanne D'Ausilio, PhD
ROSANNE is an industrial psychologist, master business coach/consultant, trainer, best selling author, customer service expert, and President of Human Technologies Global, which specializes in human performance management. Over the last 28 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings and executive/leadership coaching from middle management to CEO’s.
Known as ‘the champion for the human,’ she authors 15 best selling books: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and the Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Person...