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Podcast: Optometry: The Ultimate O.D.
Episode: Step-by-Step Guide to Amazing Customer Service: Part 1 - E53
Description: Step-by-Step Guide to Amazing Customer Service: Part 1 - E53
Highlights from this episode:
Step-by-Step Guide to Amazing Customer Service: Part 1 (00:43)
Office Talk: Growing the Practice & Office Culture (22:59)
We talk about this all the time on this podcast and that is the importance of customer service. In this episode I give a step-by-step guide to implementing that in your optical. I'm talking from how to set it up and explain it to your staff to the actual practice of doing it. I had to break it up into two parts because there...