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Podcast: The UK Flooring Podcast
Episode: A Bold Step Forward With Headlam
Description: Chris Payne, CEO of Headlam Group PLC, joins us to discuss the flooring industry’s biggest challenges and opportunities. From mobile services vs showrooms to mental health in tradespeople, this episode offers insights into the future of flooring and Headlam's approach.What’s InsideThe evolution of customer service: mobile services vs traditional showroomsSupporting mental health in tradespeople and fostering a positive work environmentHow Headlam is simplifying operations to improve client experiencesKey DiscussionHeadlam's customer-led growth strategy is transforming the UK flooring market. With the consolidation of 32 local trading businesses into Merc...