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Podcast: FNO: InsureTech
Episode: Ep 26 - Bryan Falchuk, Head of Customer, Hi Marley
Description: "It's not a texting tool. It's not a chatbot. It's much bigger than that. It's a hub." - Bryan Falchuk (click to tweet) It boils down to customer satisfaction. At the end of the day, if your policyholders aren't happy—they will just seek out other carriers for coverage. We see this happen in the companies that get lost in the other metrics: annual revenue, marketing budgets, R&D. The bottom is that in 2019, there is too much competition, and customers are too smart to be given average service. Companies have to...