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Podcast: FNO: InsureTech
Episode: Ep 18 - Jennifer Whiteaker-Hevelone, COO, Eberl Claims Service Inc.
Description: "It's important we leverage technology to enable human-to-human contact." - Jennifer Hevelone (click to tweet) Technological innovation is occurring at an unprecedented rate. Across every industry, you see the systems of yesterday being replaced with the new and shiny toys of the future. More often than not, these technologies do more good for the company's bottom line than bad. But, over time, if a company becomes too attached to the latest and greatest—they lose sight of the human touch that's necessary for a stellar customer experience. That's why on...