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Podcast: Student Housing Matters
Episode: Leveraging Student Feedback to Make Facilities Improvements – with Kelly Podach Francis
Description: When a residence hall comes in under budget, that money can be invested in the building itself. But how do you make decisions around what improvements to prioritize? Kelly Podach Francis designs an action plan based on student feedback, and she contends that this approach leads directly to student retention. Kelly is the Director of Facilities and Operations for Rountree Commons at the University of Wisconsin—Platteville. In this role, she manages the day-to-day operations of the privately-owned residence hall, supervising the professional staff and monitoring the finances of the building. Prior to her work with COCM, Ke...