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Podcast: Conquer Local Podcast
Episode: 318: The Customer Journey After the Sale, with Michael Watkins
Description: How to fix a broken Customer Journey after the sale is no easy feat, but we have the man who did just that.Â
Originally from Australia, Michael Watkins VP of Partner Success at Vendasta, packed up his family and took on winter in Canada. Watkins takes us through the customer journey by reviewing all of the talk tracks, all of the scripts, and all of the vignettes, or whichever word you want to use for your customer success teams. It's important that it's not just a one and done, but instead takes iteration after iteration. It requires listening to the tea...