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Podcast: Conquer Local Podcast
Episode: 300: Building Trust with Customers, with Jim Tracy
Description: The most important detail of the customer experience is building trust, we must start on day 1.
We are kicking off Season 3 with Jim Tracy, President and Founder of EZlocal. Jim manages a sales force that's spread all over the United States, and they continue to grow. He explains what the first thing he teaches his sales force, trust. We have to listen to our customers, if we're not listening to our customers, if we're not paying attention to them, if we're not communicating with them, they will leave. A simple question during the initial welcome call can solve it. Jim s...