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Podcast: Franchise Today
Episode: STAR Talent as Investors... Not Assets
Description: “Your people make all the difference. The only thing your competitors can’t copy is your culture and your people.” - Mel Kleiman, Founder of Humetrics
This week on Franchise Today co-hosts Stan Friedman and Paul Segreto welcome as their guest, Mel Kleiman. Kleiman is an internationally recognized expert, author and speaker in the area of recruitment, selection, retention and engagement of frontline STAR employees and the people who manage them. Having worked with over 50 franchise organizations, helping them do a better job managing their most importat investors, the people who work for them, Kleiman shares his perspective of his unique...