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Podcast: Franchise Today
Episode: Vision, Strategy, Communication & Values - It's Actually Fun!
Description: Regarding customers... “The customer experience is far and away the most important part of being in business, and we aim to satisfy that or actually over-achieve in that area."
About the future... "Collectively, as a management team, we’ve got great vision, we’ve got a strategy map in place, we’ve got great communication, we’ve got great core values in our company – it’s a fun place to be.”
- Ralph Yarusso, Senior V.P. for Operations and Business Development, Grease Monkey
This week on Franchise Today, co-hosts Stan Friedman and Paul Segreto welcome Ralph Yarusso, Senior V.P. for Operations...