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Podcast: CXOInsights by CXOCIETY
Episode: PodChats for FutureCIO: How AI reshapes the customer engagement of tomorrow
Description: AI and machine learning are coming of age, and 2021 is set to become the year that AI dominates the customer service call centre, by providing real-time feedback, predictive analytics, and in-depth analysis. AI is enhancing the customer experience while improving the lives of call centre employees.But how exactly do you make this happen is the subject of this episode of PodChats for FutureCIO?Ravi Saraogi, co-founder and president of Uniphore Asia Pacific, speaks to FutureCIO and answers his responses to the queries below:1. Briefly describe the evolution of contact centres in Asia Paci...