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Podcast: Future Commerce
Episode: "Late-Stage Capitalism"
Description: Phillip and Brian get into the implications of multi-generational branding, the ever-changing face of retail interactions, and discuss how empowering employees is key to boosting customer retention. Listen now!
Main Takeaways:
Retail experiences that go above and beyond the normal call of duty can lead to brand loyalty that spans several generations.Â
Retail used to be based upon in-person interactions with shopkeepers and store owners, but how do we bring these interactions into the digital age?
Multi-Generational loyalty can be achieved by empowering employees to create memorable interactions with customers.Â
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