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Podcast: Future Commerce
Episode: "Bottle Up Kindness" (w/ Ingrid Milman, Ann Taylor)
Description: Brian sits down at eTail West 2019 with Ingrid Milman, eCommerce Strategist for Ann Inc (Ann Taylor | LOFT | Lou & Grey). Ingrid talks about customer expectations in the digital age, clienteling as a culture, and how to lace kindness into a brand culture from top to bottom - from employee interaction to customer experience.
Show Notes:
Main Takeaways:
Brian interviews Ingrid Milman the Director of E-Commerce and Digital Marketing at Ann Inc. at eTail West 2019.
Ann Inc really does have a brand offering for every type of woman.
Brian wants Ann...