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Podcast: Future Commerce
Episode: Wayfair: Building Durable Customer Experiences
Description: Main Takeaways:
Wayfair has curated in-house brands and has seen success due to its focus on customer experience and lack of awareness of brand.
Consistency is the name of the game when it comes to customer experience.
Wayfair understands that investment in its own teams is the best way to fill gaps in talent.
Wayfair is popping up in two physical locations this holiday season.
Wayfair: E-commerce Ahead of Its Time:
When Wayfair (then called CSN Stores) was launched in 2002, online shopping was beginning to pick up...