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Podcast: The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
Episode: Omni-Channel Customer Experiences with Vince Jeffs - TWiML Talk #154
Description: In this, the final episode of our PegaWorld series I’m joined by Vince Jeffs, Senior Director of Product Strategy for AI and Decisioning at Pegasystems. Vince and I had a great talk about the role AI and advanced analytics will play in defining future customer experiences. We do this in the context provided by one of his presentations from the conference, which explores four technology scenarios from Pegasystems’ innovation labs. These look at a connected car experience, the use of deep learning for diagnostics, dynamic notifications, and continuously optimized marketing. We also get into an interesting discussion about how much...