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Podcast: The Edge of Work
Episode: Unlocking Manager Excellence at ServiceNow with Stefani Okamoto
Description: In this episode, Stefani Okamoto, Director of Manager Excellence at ServiceNow, shares her journey in transforming leadership and management practices. Drawing on her experience spearheading manager excellence at leading organizations such as Microsoft and now at ServiceNow, Stefani explains what manager excellence is and why it matters to growth-oriented companies. Stefani also shares the importance of rolling out manager excellence in a a systemic, culture-driven approach. Additionally, Stefani also talked about the importance of listening tours, creating clear expectations for managers, and enabling them through tailored learning solutions. Finally, Stefani shared her vision for the fu...