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Podcast: What's Next with Aki Anastasiou
Episode: Liberty’s Tumi Mothoagae on the importance of automation and AI in the claims process
Description: In this What’s Next with Aki Anastasiou interview, Tumi Mothoagae discusses how AI helps Liberty to streamline the claims process for its clients.
Mothoagae is the Divisional Executive for Claims Management at Liberty Group South Africa and has worked at the company for 13 years.
During this time, she has held the roles of Team Manager and Financial Advisor – having joined the company after being an Associate Lecturer at Wits University.
In this What’s Next interview, Mothoagae discusses how Liberty has integrated technology into its claims processes – ensuring death and funeral claims can be processed in under 20 minutes, and lifestyl...