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Podcast: Power House
Episode: Behind the scenes of Guildās ācustomer-for-lifeā strategy
Description: This week on the Power House podcast, Diego chats with industry veteran and Guild Mortgage CEO Terry Schmidt. Terry joined Guild in 1985 and she stepped into the CEO role in 2023.Terry and Diego talk about Guildās proprietary AI system, Guild IQ, and how Guildās recent acquisitions are a step toward growing their reverse presence. They also talk about how theyāre managing through a high-rate environment while keeping up with their customer-for-life strategy, and high employee retention through company culture.Here's what you'll learn:
Guild Mortgage has a strong focus on finding cultur...