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Podcast: Service MVP Sales Training Podcast with Joe Crisara
Episode: Episode 98 - The Culture Code with Author Clotaire Rapaille
Description: Welcome to the Service MVP Podcast, where America's Service Sales Coach, Joe Crisara, converses with Dr. Clotaire Rapaille , renowned author of "The Culture Code." Join us as Dr. Rapaille shares insights on understanding subconscious cultural triggers that influence behavior, and how they apply to blue-collar businesses like heating, air conditioning, and plumbing services.
Discover why the best service anticipates customer needs even before they arise, ensuring a smooth and worry-free experience. Dive into the concept of the reptilian brain, the primal force that governs decision-making and survival instincts, and learn how tapping into it can dramatically improve...