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Podcast: Office Hours with David Meltzer
Episode: Michel Falcon, Keith Ferrazzi, Rand Selig
Description: Michel FalconMichel Falcon is a hospitality entrepreneur behind successful restaurants in Toronto and New York. Not a chef, he specializes in operational excellence, company culture, and top-tier customer experiences. Before diving into restaurants, Michel was a solo consultant, advising major brands like JP Morgan Chase, Verizon, Subway, and Lexus. Michel launched Brasa Peruvian Kitchen during the pandemic, transforming a challenging situation into an opportunity to highlight his heritage. In line with his people-first philosophy, as articulated in his book, People-First Culture, he emphasizes the importance of prioritizing employees to foster a successful business environment.<...