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Podcast: Be Your Best Horsemanship
Episode: Managing Customer Expectations as a Trainer
Description: As a horse trainer, one of the most challenging parts of managing a business is managing customer relationships. One of the most common errors trainers run into is mismanaging their customer's expectations. It is imperative that you are truthful and upfront with your customers. It is your job to help your customers have realistic expectations for what they are willing to put into their horse’s training.  Sometimes, this means disclosing the weaknesses or admitting that you may not be the best fit for this customer's needs.Â
In this episode, I'm covering a few business philosophies that will...