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Podcast: Payments on Fire™
Episode: Episode 99 - Reducing Chargeback Handling Pain - Rick Lynch, Verifi
Description: One of the privileges of using a card to make a payment is the ability to dispute that charge should something go wrong. Maybe you ordered one garden rake but got charged for two. Perhaps you ordered a sweater and, as my colleague Allen Weinberg puts it, "got shipped a box of rocks." Or you discover a charge that you didn't make on your card account and believe it's fraudulent. In all those cases, the dispute process involves a chargeback. The cardholder disputes the charge, the issuer credits the customer for the amount of that...