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Episode: Franchise Interviews & Nancy Friedman - The Millennial Entrepreneurs
Description: Not long ago, I came across several interesting articles written by the Telephone Doctor Nancy Friedman on the Millennials. One article was called, “Millennials + Customer Service. An Oxymoron? Or Great Generation?” and “Do We Owe the Millennials an Apology?”. Nancy and I discuss this fascinating topic.
Here is one of the scenarios Nancy encountered. A young gal, about 25, preparing to sit in one of her presentations at the NAR conference in DC came up to her with arms crossed and in a slightly defensive mode says, “You’re not going to tell us how bad we are, are you?” Find out what happened n...