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Podcast: The CU2.0 Podcast
Episode: CU2.0 Podcast Episode 111 The Omnichannel Voyage, Part 2 with Mark Schuiling Wildfire Credit Union
Description: Send us Fan MailNo more cookie cutter solutions. And put a branch in the member's hands with mobile tools that allow the member to do pretty much anything he/she could do in a branch.When Wildfire, a $900 million credit union in Saginaw Michigan, set out on its omnichannel journey four or five years ago it dreamed big, says Mark Schuiling, VP of technology.  A lot of the process was doing hard thinking about what the institution wanted to be and what it wanted to provide members. From the start, however, Wildfire kn...