Want to create an interactive transcript for this episode?
Podcast: Tech Deep Dive
Episode: The Contact Center Myth: Geoff Chretien Reveals What Businesses Keep Getting Wrong
Description: Think your business doesn’t need a contact center? Think again. Most companies believe they have customer experience covered—until they start losing customers. The truth? If you’re engaging with customers via phone, email, chat, or social media, you already have a contact center. The real question is: are you doing it right?In this episode, Geoff Chretien, VP of Channel Sales, Master Agents at Genesys, joins Max Clark to break down the biggest misconceptions about contact centers. From outdated assumptions to costly inefficiencies, Geoff exposes what businesses keep getting wrong—and what leading companies are doing in...