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Podcast: Cult Hackers
Episode: Emotional Labour and The Kingdom Smile
Description: Having to be happy for the benefit of others is one example of emotional labour. Cabin crew, sales assistants and carers are all expected to regulate their emotions to provide the right experience for the customer. But what about High Control Groups? Wearing a Kingdom smile and being happy was a requirement for Dad as a Jehovah's Witnesses - and is replicated in other groups. Is this the ultimate in emotional labour?
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