Want to create an interactive transcript for this episode?
Podcast: Microsoft Innovation Podcast
Episode: Dynamics 365 Adoption with Gretchen Opferkew
Description: FULL SHOW NOTEShttps://podcast.nz365guy.com/10What are user adoption and change management?Faris Alkhaldy asks “What is it? And what is it all about?”The role of formal adoption methodologies such as ProsciFormal training programs availableWhy is adoption still such a common problem or complaint with CRMJanet Robb asks “What is the cost to a project where user adoption fails?”Common mistakes/pitfalls to avoidAdoption when staff are forced to use technology such as call centres or in retail environmentsWhat should IT or consultants do differently during implementationTop-down approach or a grassroots approach...