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Podcast: Detailers Roadmap Cruise Control
Episode: Episode 88 - Swinging for Success: Tony Pando on Strategy, Service, and Scaling
Description: In this episode of Cruise Control, Kevin Davis hosts Tony Pando, a seasoned business leader with a diverse career spanning Nicholas Golf, detailing, and Dr. ColorChip. Tony reflects on his time at Nicholas Golf, where he honed his skills in brand building, customer engagement, and driving growth. He shares insights into leveraging emotional connections with customers and the importance of understanding your audience to create lasting loyalty. Transitioning into his current role at Dr. ColorChip, Tony discusses how detailers can use simple but high-margin add-ons like paint chip repair to boost revenue. The conversation weaves together themes of customer...