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Podcast: It's Baton Rouge: Out to Lunch
Episode: Please Listen Carefully Our Menu Has Changed
Description: Have you heard this sentence lately? “Please listen carefully, our menu has changed.” I bet you have. It seems like every place you call, from a giant multinational company to a local small business, has a phone system that for some mysterious reason has to constantly be updated. Why exactly does the menu have to change? What was wrong with the last time I called when I had to press 1 for sales and 2 for tech support? If it seems like even making a simple phone call has gotten complicated these days, well, actually, the c...