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Podcast: Business Essentials
Episode: Being "right" can be oh-so wrong
Description: How can you expect to please your customers when you’re determined to keep correcting them? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.