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Podcast: Business Essentials
Episode: Making yourself memorable to customers
Description: Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach. He says one of the biggest mistakes is forgetting or ignoring what the customer wants. Milton discusses all this from his recently released book, ‘Delight, Disrupt, Deliver: Grow your business using the power of small surprises’. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.