Want to create an interactive transcript for this episode?
Podcast: The Daily Discourse
Episode: Overbooking and overselling of flight tickets
Description: Probably some of you listening to this conversation had an experience where an airlineapologies for accepting you booking knowing very well that they have overbooked. Well, this happened recently with FlySafair reportedly admitted to one of their customers that they did overbook the flight and apologised. The customer vented their frustration on social media which was followed by more passengers. We use this opportunity now to talk about why airlines do this and what sort of damage it can do for them. Tohelp us navigate this issue, we are joined by…Guest: Prof Bonke Dumisa – I...