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Podcast: Lawyer Business Advantage
Episode: Creating a Client Experience with Lem Garcia
Description:
In this episode, Alay and Lem discuss:Â
Building trust with your client.
Growing from 1 to 20 attorneys in 10 years.
Having the right processes in place.
Starting client relationships with empathy.
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Key Takeaways:Â
Manuals and guidelines help the entire team function better and more cohesively.
Hire for attitude. Many roles are easy to train, but you can’t train attitude.
Create an environment where your clients feel comfortable calling and know they’ll be heard.
A great customer experience starts with empathy and active listening.
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Tweetable Moments:
“Once a client knows that...