Want to create an interactive transcript for this episode?
Podcast: Decoder with Nilay Patel
Episode: Recode Decode: Frances Frei, SVP of leadership and strategy, Uber
Description: Live onstage: Uber SVP Frances Frei talks with Recode’s Kara Swisher about the future of the beleaguered ride-hailing company. Frei came to Uber from Harvard Business School, where she studied leadership and diversity, and says the company's problems are neither unusual nor unfixable. Uber's employees want to do the right thing, she explains, but have been historically let down by management and not given an outlet to call out bad behavior. Frei also talks about why she rejects Uber board member Arianna Huffington's concept of "zero tolerance," why ex-CEO Travis Kalanick can be redeemed and how to fix th...