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Podcast: Fintech Insider Podcast by 11:FS
Episode: Insights: How to do a great onboarding
Description: On this episode of Fintech Insider Insights, hosts Kate Moody and Joe Colchester discuss how you can best optimise the experience of a customer’s very first touchpoint with a fintech product or platform – the onboarding.Whether it’s a case of balancing friction and compliance when it comes to the terms and conditions, to gamifying the set-up process, our panel delves into crucial first stage in the customer journey.This week's guests:
Andrew Denholm - Head of Product Design at ChipÂ
Kish Patel - Head of Design at Lightyear
Adam Tarpey - Head of Prod...