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Podcast: Fintech Insider Podcast by 11:FS
Episode: Insights: Personalisation in banking
Description: Our expert host, Kate Moody, is joined by some great guests to talk about how personalisation in banking.Personalisation was one of the key themes that emerged from this year's annual 11:FS Pulse report, which is out now at 11fs.com/report In the report, our experts, along with others from Monzo, JPMorgan and Nationwide, emphasised the importance of tailored financial services and how customer-centricity will win the day in 2024.But this personalisation is only possible through real-time data, AI & machine learning, by harnessing behavioural data, and many other recent technological advances which a...