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Podcast: Fintech Insider Podcast by 11:FS
Episode: 517. Insights: How can digital financial service brands build trust?
Description:
Our expert host Sarah Kocianski is joined by some great guests to talk about building and maintaining trust in digital financial services. Right now, trust in the FS industry is rising and trust in the tech industry is decreasing — how can we balance the two and create financial products and services that customers trust?
We have published a research report with Mitek on this exact topic and we leant on the framework of that report for today’s discussion to look at 4 areas of focus today: capability, competence, care and purpose when it comes to building trust.
Th...