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Podcast: Fintech Insider Podcast by 11:FS
Episode: Ep241 – Gerhard Coetzee, Lead Financial Sector Specialist at CGAP
Description:
In this episode
Gerhard Coetzee is making a real difference in the world of financial inclusion. As Lead Financial Sector Specialist at CGAP, he leads the technical areas of customer and provider solutions that include customer centric business models, digital finance and smallholder families.
Simon Taylor caught up with him to find out about the challenges he faces and why customer-centric design and partnerships are so central to his approach.
“If you do not understand the customer, the poor person in their life, the challenges they have, the pain points they face, then it...