Want to create an interactive transcript for this episode?
Podcast: The IT Experts Podcast
Episode: EP220 – Improving Service Delivery in your MSP with Michelle Coombs & Ian Luckett
Description: One of the biggest takeaways from our conversation is that when clients say an MSP is "too expensive," what they actually mean is that they don't see the value in the service. This is a massive problem in the industry. MSPs often assume that if tickets are low and complaints are minimal, everything is running smoothly. But in reality, service delivery is about so much more than just fixing issues. It's about building relationships, setting clear expectations, and continuously improving processes to meet client needs. Michelle Coombs quickly pointed out that the traditional people, process, and technology...