Want to create an interactive transcript for this episode?
Podcast: Gym Heroes
Episode: What do the Best Gyms in the World All Have in Common? w/ Jack Thomas
Description: What would happen if a secret buyer showed up to your studio right now and gave it a review?Today's hero is Jack Thomas, founder of The Fit Guide, the world's only global, independent rating system for premium fitness clubs. In this episode, he reveals the key principles behind not just great customer service, but world class experience design that'll keep your members coming back year after year. Most interesting to me is Jack's breadth of experiential data across so many fitness clubs internationally. His advice is not mere "best practice." It's grounded...