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Podcast: Fireside with Voxgig
Episode: Episode 164 Mike Amundsen, Author, Speaker, Trainer
Description: Have you ever been on the phone to a company representative and thought “You know, if only this human on the other side of the call was instead a chatbot who would be even less receptive to my problems”?
Us neither. And yet the looming threat of LLMs replacing consumer facing roles continues to do just that - loom. But today's wonderful guest Mike Amundsen is here to explain why moving away from the human side of technology may ultimately be the death knell of any community your company may have built.
Mike has worked in the API space for the...