Want to create an interactive transcript for this episode?
Podcast: No BS Mastery Podcast
Episode: Ep 112: Dan Gingiss on What Makes a Memorable Customer Experience (Which Does Not Mean Expensive)
Description: You might not think of customer experience as marketing, but it is.If you’re a small agency, you might not be thinking about building long-term customer loyalty. Clients come and they go.But if they had a killer experience with you? They’re probably telling their friends. And if they had a terrible experience with you, they’re definitely telling their friends.Today I’m sitting down with Dan Gingiss to find out why creating a memorable customer experience is part of marketing your bus...