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Podcast: CXOTalk
Episode: Scaling Customer Experience and Operational Excellence: Lessons from Zoho and GardaWorld
Description: In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation. GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.Wolsey shares valuable insights into how GardaWorld:🔷 Makes customer experience the focal point of all operational improvements and digital transformation efforts🔷 Ensures consistency through extensive training and clear communication of their customer-centric vision🔷 Leverages Zoho's integrated suite of 25+ applications to streamline processes...