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Podcast: CXOTalk
Episode: How to Build Customer Loyalty and Retention, with Zoho and Shiji Group
Description: #customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.Key themes of this conversation include:â–º Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.â–º Data-Driven Decision Making: The conversation explores how Shiji leverages data...