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Podcast: CXOTalk
Episode: CIO Strategy: How IT can Create Great Customer Experiences
Description: #cio #customerexperience #cxostrategyOn CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.The topics for this episode include:â–º Understanding the CIO role in enhancing customer experienceâ–º Bridging the gap between IT systems and customer valueâ–º Using technology to meet customer expectationsâ–º Creating seamless customer experience with innovative technologyâ–º Digital transformation and customer experience...