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Episode: The Convenience Revolution with Shep Hyken and Jack Monson

Description: Shep Hyken joins the show to discuss The Principals of Convenience from his latest book, The Convenience Revolution. He share stories of brands who are winning by making it easy to do business with them! Shep will be delivering a much anticipated speech and engaging with attendees at The International Franchise Association 2019 Convention on February 25 in Las Vegas! Thanks to Social Joey and Location3 for sponsoring this episode!

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